Privacy Policy

1. Overview

Law Offices of Krystina T. Tran, PC ("we", "us", or "the firm") is a California law practice led by Managing Attorney Krystina T. Tran, serving clients in bankruptcy and debt relief, personal injury, and estate planning. This Privacy Policy explains what information we collect through our website and forms, how we use it, and the choices you have regarding your information.

2. Information We Collect

We collect information you provide directly to us through our website, forms, text messages, phone calls, and email. This may include:

• Your name (first and last);
• Your mobile phone number;
• Your email address;
• Message content or details you choose to share about your inquiry;
• Your SMS opt-in consent; and
• The date and time you provided consent.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and answer your questions;
• Schedule consultations and appointments;
• Send appointment reminders;
• Send occasional follow-ups related to your inquiry;
• Request your feedback or a review of our services;
• Provide legal services and communicate with you about your matter; and
• Comply with our legal and professional obligations.

4. SMS & Text Communications

With your consent, we may send SMS text messages for inquiries, scheduling, appointment reminders, occasional follow-ups, and review requests. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. For help, reply HELP or call (949) 797-9090. Consent is not a condition of any purchase or service. Texts may be sent using automated technology, which may include an AI assistant.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies, Analytics & Advertising

Our website uses cookies and similar technologies to understand how visitors use our site and to improve our services. We may use Google Analytics, Google Tag Manager, and Google Ads conversion tracking to collect usage data and measure the effectiveness of our advertising. These tools may set cookies on your browser. You can manage or disable cookies in your browser settings. To opt out of Google ad personalization, visit adssettings.google.com.

6. Client Feedback & Reviews

Feedback you provide through our review form is shared with firm leadership and used to improve our services. Public reviews you choose to leave on Google are governed by Google's own privacy policy and terms of service.

7. Information Sharing

We do not sell or rent your personal information. We share information only as required by law or as necessary to provide our services, subject to our professional confidentiality duties.

8. Service Providers

We work with trusted service providers that help us operate our practice and communications, including text messaging, email, scheduling, and client management platforms. These providers act on our behalf and under our instructions and do not use your information for their own purposes.

9. Security

We take reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

10. Data Retention

We retain the information you provide only as long as necessary to respond to your inquiry and for the period required to meet our legal, professional, and record-keeping obligations.

11. Your Choices

You may opt out of receiving text messages at any time by replying STOP to any message we send. You may also contact us using the details below to access, correct, or request deletion of your personal information.

12. Children

Our website is not directed to anyone under the age of 18, and we do not knowingly collect personal information from children.

13. Contact Us

If you have questions about this Privacy Policy or wish to update your contact preferences, please reach out to us at:

14. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically.